Account Executive for Print Management Services

in Atlanta, GA

Job Description

The Account Executive is responsible for customer service and product delivery through constant liaison with clients, the Williams Lea Account Manager and suppliers on all matters relating to print and campaign management services. The primary focus of this role will be to deliver exceptional customer service. Requests for quotations will be processed in a responsive manner and clients will be updated regularly on the progress of their work. The Account Executive will, in conjunction with the central procurement team, select the most appropriate supplier, negotiate costing and timescales for each job, manage benchmark information and ensure that internal procedures are followed at all times. Orders will be processed in the most efficient manner available. Ownership of the development of client relationships and supplier relationships will reside with the Account Executive. The Account Executive will work closely together with colleagues in supporting daily operations with regards to workflow and best practice.

 

Job duties

Operations:

■   Advise on economic formats, working with agencies to derive cost effective and fit for print projects

■   Provide technical input and advice on print projects

■   Provide timely quotes to clients

■   Procurement of print (marketing print and merchandise), delivering on time, to specification, to quality and to contractual targets

■   Understanding of how Williams Lea can support and deliver added value to the client

■   Take accurate information from our Clients, formulating full production briefs

■   Produce detailed print specifications to suppliers

■   Maintain detailed job history information

■   Develop strong relationships with suppliers

■   Implement and use management information systems

■   Ensure best practices in conjunction with wider Williams Lea operations group

■   Daily tracking and analysis of benchmarking information, ensuring that this data is communicated monthly to the Account Manager

E-Procurement

■   Effective introduction and management of Williams Lea chosen e-procurement systems

■   Train and support colleagues and client in best use of the system

■   Is able to demonstrate and express an informed understanding of how e-procurement can provide business advantage to the client

Finance

■   Work within Williams Lea operating budget and billing process

■   Ensure best practices procedures are followed and documentation complete

Client Management

■   Attend customer meetings

■   Attend design agency meetings

■   Define new business opportunities

■   Develop a good understanding of the client’s business and industry sector

■   Build relationships with clients and manage their perceptions and expectations

■   Own and resolve customer complaints

Business Development

■   Demonstrate an understanding of the technological direction of the industry and how these advances will benefit the client

■   Identify and develop business opportunities inline with the business plan

Suppliers

■   Attend supplier meetings and manages the relationship and expectations

■   Resolves complex supplier issues, escalates to Account Manager where appropriate

Personal Development

■   Take responsibility for own performance management

■   Take responsibility for own development

■   Promote the Williams Lea culture by living the values and leading by example

■   Coach and support peers as appropriate

Process

■   Ensure results of any customer satisfaction survey and general customer feedback is acted upon where necessary

■   Implement and use best practice principles

■   Adhere to defined ordering , authorization and billing process

■   Implement and review local operating procedures manual

 

Job Requirements

Job qualifications

■   Purchasing experience a plus; will be responsible for buying promotional secondary packaging – folding cartons, set boxes, ez-boxes, display lids and vac forms

■   Cosmetics industry experience highly preferred

■   Understanding of cosmetic print and manufacturing a plus!

■   3 years previous experience in a marketing print and merchandising environment

■   Experience in management of a budget and achieving targets

■   Client facing experience, excellent customer service skills and service-minded

■   Ability to build relationships and develop new business

■   Committed, resilient and prepared to work extra hours as required

■   Experience of working in an environment where priorities are constantly changing

■   Can manage change, and keep a clear perspective of end goals

■   Team worker, with positive outlook who can inspire and motivates peers

■   Focus on project management, timely delivery and achievement of Key Performance Indicators

■   Must be computer literate, appreciate the advantages of technology

■   Must be numerate

■   Organized

■   Energetic

 

Williams Lea offers competitive salaries and an excellent benefits package. We are an equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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