Document Production Associate

in Wheeling, WV

Job Description

Position summary

  • The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job duties

(* denotes an “essential function”)

  • *Utilize appropriate logs and/or tracking software for all document production work
  • *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
  • *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
  • *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
  • *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
  • *Communicate with team members, lead, supervisor or client on job or deadline concerns
  • *Meet contracted deadlines for service delivery to our clients
  • *Troubleshoot basic software or hardware problems
  • Help to foster a proactive environment of continuous service enhancement and relationship building with the client
  • Perform quality assurance on work, as requested
  • Adhere to Williams Lea Tag policies, in addition to client policies
  • Use equipment and supplies in a cost efficient manner

Job Requirements

Job qualifications

  • High school diploma or equivalent
  • Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
  • Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
  • Familiar with other software programs for editing and/or creating documents  
  • Strong attention to detail; able to work on multiple projects simultaneously
  • Must have good organizational skills
  • Must be able to meet deadlines and complete all projects in a timely manner
  • Ability to handle sensitive and/or confidential documents and information
  • Able to exercise good judgment to make decisions that conform to business needs and policy
  • Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
  • Ability to maintain professional composure when working with immediate deadlines
  • Ability to work both independently and collaboratively as part of a team
  • Ability to work in a fast paced environment
  • Ability to communicate professionally both verbally and in writing
  • Must be self-motivated with a positive attitude
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships
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