Office Services Associate

in Chicago, IL

Job Description

Position summary

  • The Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail and intake functions) at a client site. 

Job duties

(* denotes an “essential function”)

  • *Utilize appropriate logs for all office services work.
  • *Ensure that job tickets are properly filled out before beginning work.
  • *Perform work in copy, fax, hospitality, mail and intake functions as needed and according to established procedures.
  • *Follow procedures so as to run jobs in proper order.
  • *Communicate with supervisor or client on job or deadline issues.
  • *Meet contracted deadlines for sending and delivering faxes.
  • *Troubleshoot basic equipment problems.
  • Load copiers with various paper and toner.
  • Prioritize workflow.
  • Performs Quality Assurance on work of others as requested.
  • Place service calls when needed.
  • Answer telephone in service center.
  • Adhere to Williams Lea Tag policies in addition to client site policies.
  • Use equipment and supplies in a cost efficient manner.
  • Must be able to lift up to 50 lbs. on a regular basis.

Job Requirements

Job qualifications

  • High school diploma or equivalent.
  • Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
  • Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
  • Familiar with general fax, mail and reprographics procedures  
  • Attention to detail.
  • Must have good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Good written communication skills.
  • Must work well in a team environment.
  • Ability to work in a fast paced environment.
  • Professional telephone demeanor.
  • Must be self-motivated with positive can do attitude.
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.


Apply Now