Operations Supervisor

in Washington, DC

Job Description

Position summary

  • The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.

Job duties

(* denotes an “essential function”)

  • *Ensure team provides outstanding service to client, while building strong customer relationships
  • *Create an environment conducive to service expansions and new business opportunities
  • *Maximize profitability through the effective utilization of labor and resources
  • *Immediately resolve any operational problems or issues
  • *Produce required reports on schedule
  • *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
  • *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
  • *Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines
  • *Train new employees on policies and procedures
  • *Address performance issues among team members
  • *Work with manager to create development plans and challenging assignments for team members
  • *Escalate to manager client or team concerns to proactively resolve issues

Job Requirements

Job qualifications

  • Bachelor’s degree or equivalent experience
  • 2 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
  • 2 or more years’ experience  in office support including a combination of administrative, hospitality, reception, reprographics and mailroom
  • Understanding of USPS regulations
  • Understanding of reprographics equipment and usage
  • Intermediate Microsoft Office Word and Excel skills
  • Basic Microsoft PowerPoint skills
  • Prior experience managing vendors preferred
  • Basic P&L understanding a plus
  • Demonstrated experience prioritizing competing priorities under tight deadlines
  • Exceptional communication skills, both written and verbal
  • Good attention to detail

Equal Employment Opportunity: It is the policy of Williams Lea Tag to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea Tag is a drug-free workplace and performs pre-employment substance abuse testing.


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